Brief:
The Good Stuff! 90-day Guarantee on all repairs, should a defect occur within 90 days, on a part that was installed in your device by Tech Guru LLC, we will rework the job at no additional cost to you. (This excludes additional customer damage, or reinfection with a virus, unfortunately we can’t guarantee you won’t drop your phone again, or open that dodgy email a second time.) Lifetime Manufacturer Warranty on all Screens, protecting against manufacturer defects, not protecting against customer induced damage, including but not limited to Cracks, water damage, pressure/ or heat damages.
NOTICE: Apple has implemented a code to tell you if a part has been replaced in your device. There is a chance you may receive a warning that a part is non-genuine. This does not affect how the device works and is not a reason to request a refund. This notification is not limited to any specific part.
The Bad Stuff! We have a 30-day collection policy on repairs. If your device is not collected within 30 days, we may have to sell it to recoup cost of repair, or if it’s completely broken send it to the great recycling center in the sky. We just don’t have the space to keep all non-repairable and uncollected devices.
I release Tech Guru LLC from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Tech Guru LLC is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service.
We can’t guarantee your data. We strongly advise that your devices are backed up before bringing them to us. Computers and electronics are fragile things and if you’re bringing it to us for repair, the device is deemed damaged, and may have un-seen damage internally. We take all reasonable precautions to protect your data to the best of our ability but can’t guarantee your device won’t give up the ghost while being worked on. If we have to take steps to erase your information, we will always ask you first.
Water damage and drop damage are more complex repairs than may first appear. The nature of water damage means that there can be multiple simultaneous faults on the device caused by corrosion of tiny electrical components. to repair this, we need to remove the corrosion, which sometimes can completely break damaged connections causing further faults to appear.
Drop damage can cause micro cracking on the circuit board of the device, these connections are so small and so fragile that even though the connection may be holding when you bring in the device, the simple and necessary process of dismantling the device can be the straw that breaks the camel’s back, rendering the device beyond repair. This is not due to any mishandling or negligence it is simply not being able to predict the unseen damage inside of your device.
All deposits are non-refundable, no exceptions to this policy.
Full:
Repair Terms and Agreement
Tech Guru LLC
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your electronic device, mobile phone, game system, laptop or desktop computer.
1.2 Reference to “us”, “we” and “our” refer to Tech Guru LLC and references to “you” and “your” are references to you, the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you sign and apply to all future repairs you may have completed through Tech Guru LLC. This agree is connected to your store account for future repairs.
2.2 We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
2.3 We carry out diagnostics on your device prior to repair and will contact you in the event of our diagnosis differing from your initial description of faults. We accept no responsibility for unseen internal damage on commencing diagnosis of your device. Be it caused by previous repair, drop damage liquid damage or other circumstances which are beyond our control.
2.4 Water and drop damaged devices that are partially functioning may during the course of diagnosis or attempted repair become inoperable due unseen damage and movement of required components during repair. We will not be held responsible for a device becoming beyond economical repair during assessment or attempted repair unless damaged through negligence or willful misconduct.
2.5 Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.
2.6 We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within 90 days of notification, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
2.8 Our out of warranty/chargeable repairs are guaranteed for 90 days from the date the Equipment is ready for collection. If the same fault should re-occur, we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. All warranty repairs are subject to manufacturer’s warranty dates.
2.9 We may in certain circumstances send your Equipment to another repair center and sub-contract the repair work to a third party.
2.10 All charges will be subject to VAT and any other government taxes or duties as applicable.
2.11 We are a third-party repair center and our actions on your device may void manufactures warranty and insurance cover, we will not be held responsible for this.
3. Terms for warranty repairs
3.1 Where repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any guarantee or warranty.
3.2 If your Equipment is beyond economic repair, we may at our absolute discretion replace your Equipment with a suitable equivalent rather than carry out repair works.
3.3 If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms as set in clause 4. We will endeavor to notify you of any such charge prior to undertaking any work.
3.4 If you provide misinformation to Tech Guru LLC regarding the age of your device, resulting in an expired warranty, Tech Guru LLC may charge a $25.00 diagnosis fee.
3.5 Warranty Life Span, see Section 8
4. Additional terms for chargeable repairs
4.1 If the repair to your Equipment is not covered by a guarantee or warranty or the nature of the repair is beyond any terms of your guarantee or warranty, we will charge you for the repair in accordance with the terms of this Agreement.
4.2 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
4.3 The cost of repair may not fall within our standard charges where the Equipment is not generally supported by us, Equipment repairs are sub-contracted or the nature of repair is not within our standard rates of repair. In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.
4.4 If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
4.5 We may keep your Equipment until all charges payable have been paid. [We may also charge an additional fee for storage of your Equipment.
5. Liability
5.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.
5.2 If, through our negligence or willful misconduct, we damage the Equipment beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Equipment.
5.3 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
5.4 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 2007; or (d) fraudulent misrepresentation.
5.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
5.6 Except as expressly provided in this Agreement, all representations, conditions and warranties, whether expressed or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.
5.7 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
5.8 We shall not be liable for any device that is opened and water damage to be found, resulting in unrepairable damage to a device.
5.9 We shall not be liable for any device that has been previously repaired by another establishment or person. We can not predict any damage another establishment or person may have caused, or any parts the device may have missing.
6. Data Protection
6.1 We ask for your name and email address and the other details so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages or emails from time to time to alert you to new services that we may provide. By using these Services, you consent to our use of your Personal Information as described. If you do not wish to receive text messages at any time you should write to us at Tech Guru LLC, [email protected]
7. General
7.1 We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
7.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
7.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall affect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
7.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
7.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
8. Warranty Life Span
8.1 All screens will come with a Lifetime Warranty.
8.1 A Lifetime warranty is determined by the life span the manufacturer gives the device, which is generally 1 year of time from the time of purchase.
8.2 Batteries all come with a 6-month warranty starting at the time of installation.
8.3 All other repairs, unless otherwise stated, come with a 90-day warranty, starting at the time of installation.
8.4 All sales come with a 90-day warranty starting on the date of purchase.
8.5 A warranty does not extend if a part is replaced.
8.6 Tech Guru LLC has the right to void any warranty at any time for any reason deemed customer responsibility, or out of our control.
8.7 Tech Guru LLC reserves the right to deem a device beyond warranty repair.
8.8 Tech Guru LLC is not responsible for a replacement part failure when it is determined the failure is caused by another part or component within a device.
9. Abandonment
9.1 Tech Guru LLC reserves the right to deem any device left for 30 days as abandoned.
9.2 Tech Guru LLC reserves the right to resell your devices on day 31 if device is not picked up by the 30th day.
9.3 Tech Guru LLC will recycle any device deemed as abandoned and deemed non-repairable on the 31st day if device is not picked up by the 30th day.
10. Third Party
10.1 Tech Guru LLC is a Third-Party Repair Establishment an we hold no association to any brands, nor makes any claims to hold such associations.
10.2 Tech Guru LLC holds no certification to perform authorized repairs for any brands, nor makes any claims to hold such certifications.
11. Deposits
11.1 All Deposits are non-refundable unless otherwise stated.
11.2 A deposit may be we required for any service or sale we offer.
11.3 A recycling deposit is refundable upon picking up device, device is subject to abandonment, as stated it in Section 9, after 30 days of holding, at which time we will retain the recycling deposit and offer no refund for the deposit.
11.4 A Recycling fee may be a percentage or the full amount of the deposit.
