We went mobile, launched a new way to book repairs, and welcomed Diode to the team. Explore what's available today and get a first look at what's coming next.
Every update is designed to make it simpler to get help with your devices.
We've moved to a mobile-service-only model. Rather than visiting a storefront, you can arrange your repair online. Depending on your device, repair, and service area, available options may include pickup and delivery or an onsite appointment.
Explore our repair services, select your device and the repair you need, review available parts and estimates, and choose an available service method and appointment time—all online.
Say hello to Diode, our AI Repair Tech. Ask about a phone that won't charge, a computer that's acting up, or your repair options. Diode can help with common troubleshooting, answer device questions, provide estimates, and guide you toward booking.
Not sure which phone or tablet you have? Our new Device Lookup lets you search by model name or number, or check a 15-digit IMEI against an offline TAC-to-model catalog when it has been installed. You can also ask Diode for help finding your model number.
We wanted more control over the tools we use, so we built our own. Our Apple, Samsung, and PC diagnostic tools help our technicians investigate issues and check device functionality. Available tests vary by device.
Our own RepairBeacon workflow system helps organize repair tickets, appointments, inventory, and service records—so we can keep improving your repair experience.
Here's a sneak peek at what we're building for you and your family.
Fun Arcade: Games to enjoy and share with the family.
Learning Arcade: Playful ways to explore technology and learn something new.
Always free. Always ad-free.We've had a customer portal before. We're building an all-new experience designed to make managing your repairs even easier.
Planned features include repair tracking, repair history, device management, and easy access to your repair information.
Upcoming features are in development. Planned dates and features may change; we'll update this page as releases become available.
Book your repair online, or head to the homepage to chat with Diode.
