Repair Terms
and Agreement

1. Agreement for Repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the services we provide to repair your electronic device, including but not limited to mobile phones, tablets, game systems, laptops, desktop computers, and other electronic equipment (“Equipment”).

1.2 References to “us,” “we,” and “our” refer to Tech Guru LLC. References to “you” and “your” refer to you, the customer identified on the repair order, intake form, or customer account.

2. All Repairs (Unless Otherwise Stated)

2.1 This Agreement shall commence from the date you sign and shall apply to all future repairs you may have completed through Tech Guru LLC. This Agreement is connected to your customer account and remains applicable to future repairs unless otherwise stated in writing.

2.2 We shall make all reasonable efforts to repair your Equipment, subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using reasonable care and skill.

2.3 We may carry out diagnostics on your device prior to repair and will contact you if our diagnosis differs materially from your initial description of the fault. We accept no responsibility for unseen or pre-existing internal damage discovered upon opening, diagnosing, or repairing your device, including damage caused by previous repairs, drops, impacts, liquid exposure, corrosion, or other circumstances beyond our control.

2.4 Water-damaged, liquid-damaged, drop-damaged, or otherwise physically damaged devices that are partially functioning may become partially or completely inoperable during diagnosis or attempted repair due to unseen damage, corrosion, weakened components, or the movement or removal of components required to perform the repair. Tech Guru LLC will not be held responsible for a device becoming inoperable or beyond economical repair during assessment or attempted repair unless the damage is directly caused by our negligence or willful misconduct.

2.5 Any estimated completion time provided to you is an estimate only and does not constitute a guarantee or obligation under this Agreement. Repair times may be affected by parts availability, shipping delays, diagnostic findings, workload, complexity of the repair, or other circumstances beyond our reasonable control.

2.6 We shall notify you when your Equipment has been repaired or is otherwise ready to be returned. Equipment that is not picked up or otherwise claimed is subject to the abandonment provisions contained in Section 9 of this Agreement.

2.7 If we are unable to complete the Service for any reason, or if completing the Service will require additional costs payable by you beyond the amount previously authorized, we will notify you before proceeding with the additional work.

2.8 Repair warranties are provided according to the applicable warranty period and conditions contained in Section 8 of this Agreement. Warranty coverage applies only to the part or service originally provided by Tech Guru LLC and does not cover unrelated faults, subsequent damage, or conditions excluded under Section 8.

2.9 We may, in certain circumstances, send your Equipment to another repair center, specialist, or third-party service provider and subcontract some or all of the repair work.

2.10 All charges will be subject to applicable sales taxes, fees, government taxes, or duties as required by law.

2.11 Tech Guru LLC is an independent third-party repair provider. Repair, modification, opening, or servicing of your Equipment by Tech Guru LLC may affect or void a manufacturer’s warranty, extended warranty, or insurance coverage. Tech Guru LLC is not responsible for the loss or denial of manufacturer warranty or insurance coverage resulting from third-party repair.

3. Terms for Warranty Repairs

3.1 Where a repair is to be carried out under a warranty provided by Tech Guru LLC, we may require sufficient proof of the original repair, purchase, or warranty coverage.

3.2 If your Equipment is beyond economic repair, we may, at our discretion and where applicable under the warranty, replace the Equipment with a suitable equivalent rather than carry out further repair work.

3.3 If the condition or failure of the Equipment falls outside the terms of the applicable warranty, you may incur a charge for diagnosis and/or repair. We will endeavor to notify you of any such charge before undertaking chargeable repair work.

3.4 If you provide inaccurate or misleading information to Tech Guru LLC regarding the age, purchase date, repair date, condition, or warranty status of your device, and the device is subsequently determined not to qualify for warranty coverage, Tech Guru LLC may charge a diagnostic fee in accordance with our current standard charges.

3.5 Warranty coverage is void if the device or repaired component has suffered cracks, physical damage, impact damage, or liquid damage after the repair. Evidence of liquid exposure, corrosion, cracked glass/display assemblies, impact damage, bending, crushing, or other customer-caused or accidental damage may result in denial of warranty coverage.

3.6 Warranty coverage applies to defects in the replacement part or workmanship provided by Tech Guru LLC. It does not provide insurance against accidental damage or damage caused by misuse, abuse, drops, impacts, liquid exposure, unauthorized repair, or other external causes.

3.7 Warranty lifespan and additional warranty conditions are stated in Section 8.

4. Additional Terms for Chargeable Repairs

4.1 If the repair to your Equipment is not covered by a guarantee or warranty, or the nature of the repair falls outside the terms of an applicable warranty, we will charge you for the repair in accordance with this Agreement.

4.2 The cost of repair will be calculated, where possible, according to our standard charges and current pricing.

4.3 The cost of a repair may fall outside our standard charges where the Equipment is not generally supported by us, the repair is subcontracted, specialized work is required, or the nature of the repair is outside our standard repair rates. In such circumstances, we may provide an estimate of the cost of repair and obtain your authorization before proceeding.

4.4 If we are unable to repair your Equipment, no fault is found, or you decline the repair after diagnosis or estimation, we may return your Equipment unrepaired and reserve the right to charge an inspection, diagnostic, or service fee in accordance with our current standard charges.

4.5 Apple Devices and Replacement Screens: Tech Guru LLC does not use original Apple screens for standard Apple screen replacements unless an Original Apple screen is specifically selected, quoted, or otherwise disclosed for the repair. Unless specifically stated otherwise, Apple screen repairs performed by Tech Guru LLC utilize premium aftermarket replacement screens. Premium aftermarket screens are not original Apple-manufactured screens.

When an Original Apple screen is specifically offered and selected for a repair, the warranty applicable to that screen is governed by Section 8.1 of this Agreement.

4.6 We may retain possession of your Equipment until all charges due and payable have been paid. Equipment left with Tech Guru LLC is also subject to the abandonment provisions contained in Section 9.

5. Liability

5.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter, whether for breach of contract, negligence, statute, or otherwise, shall be limited, to the fullest extent permitted by applicable law, and at our option, to: (a) supplying the Services again; (b) payment of the reasonable cost of having the Services supplied again; or (c) refunding the amount you paid for the applicable Services.

5.2 If, through our negligence or willful misconduct, we damage the Equipment beyond economical repair, our liability will be limited, to the extent permitted by law, to the reasonable cost of providing a replacement product that is the same as or comparable to the Equipment immediately prior to the incident.

5.3 Any data or information stored on the Equipment remains your responsibility. You are responsible for maintaining backups of your data before submitting Equipment for service. To the fullest extent permitted by law, Tech Guru LLC accepts no liability for the loss, corruption, deletion, alteration, or inability to recover data resulting from device failure, pre-existing damage, diagnostic procedures, repair procedures, software failure, storage failure, or other causes.

5.4 Nothing in this Agreement shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

5.5 To the fullest extent permitted by law, Tech Guru LLC shall not be liable for indirect, special, incidental, or consequential losses arising out of or in connection with this Agreement, including loss of business, revenue, profits, anticipated savings, goodwill, or other consequential damages.

5.6 Except as expressly provided in this Agreement, all representations, conditions, and warranties, whether express or implied, are excluded to the fullest extent permitted by applicable law.

5.7 Any claim arising from services provided by Tech Guru LLC should be reported to us promptly after you become aware of the circumstances giving rise to the claim.

5.8 Tech Guru LLC shall not be responsible for pre-existing liquid damage, corrosion, or other hidden damage discovered after a device is opened. Devices affected by liquid exposure may have unpredictable failures and may become partially or completely inoperable during diagnosis or repair.

5.9 Tech Guru LLC shall not be responsible for pre-existing damage, missing parts, improper installation, modifications, or other conditions resulting from previous repair attempts by another repair establishment, technician, or individual. We cannot reasonably predict damage or alterations caused before the Equipment was delivered to Tech Guru LLC.

6. Data Protection and Communications

6.1 We may collect your name, telephone number, email address, device information, and other information reasonably necessary to provide repair services, communicate repair status, maintain service records, process payments, provide warranty service, and provide customer support.

6.2 We may contact you by telephone, text message, or email regarding your repair, estimate, appointment, device status, payment, pickup/delivery, warranty, or other matters directly related to services you have requested.

6.3 Where permitted by law and with any consent required by law, we may also send promotional communications regarding Tech Guru LLC products, services, or offers. You may request to stop receiving promotional communications at any time by contacting Tech Guru LLC at [email protected].

7. General

7.1 We shall not be liable for delays or failures in performance arising from circumstances beyond our reasonable control, including parts shortages, shipping delays, supplier delays, severe weather, power outages, equipment failures, or other unforeseen circumstances.

7.2 Our failure to exercise or enforce any right under this Agreement, or any forbearance, delay, or indulgence, shall not constitute a waiver of that right.

7.3 This Agreement sets out the agreement and understanding between you and Tech Guru LLC regarding the services covered by it, except for additional written terms, estimates, repair orders, warranty terms, or disclosures applicable to a particular transaction.

7.4 Any amendment or modification to the terms applicable to a particular repair must be agreed to by Tech Guru LLC.

7.5 If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall remain in effect.

8. Warranty Lifespan

8.1 Screen Warranties

Screen warranty coverage is determined by the manufacturer/brand of the device and the type of replacement screen installed by Tech Guru LLC.

Unless specifically stated otherwise, screen warranties cover defects in the replacement part and/or workmanship only. Warranty coverage does not constitute insurance against accidental or physical damage to the device.

8.2 Physical and Liquid Damage Exclusion: Regardless of the warranty period listed in Section 8.1, screen warranty coverage is void if the device or repaired screen suffers a crack, physical damage, impact damage, or liquid damage after the repair. This includes cracked glass, cracked OLED/LCD panels, impact marks, bending, crushing, liquid intrusion, corrosion, or other evidence of accidental or customer-caused damage.

A Lifetime Warranty covers qualifying defects for the applicable warranty lifespan; it does not cover accidental damage, physical damage, or liquid damage.

8.3 Batteries: Replacement batteries include a 6-month warranty beginning on the date of installation unless otherwise stated.

8.4 Other Repairs: Unless otherwise stated, all other repairs include a 90-day warranty beginning on the date the repair is completed.

8.5 Sales: Unless otherwise stated, eligible product sales include a 90-day warranty beginning on the date of purchase.

8.6 Replacement of a part under warranty does not restart, renew, or extend the original warranty period unless otherwise stated in writing by Tech Guru LLC.

8.7 Tech Guru LLC reserves the right to deny or void warranty coverage when failure or damage is determined to have resulted from circumstances outside the scope of the warranty, including accidental damage, cracks, impact, liquid damage, misuse, abuse, unauthorized repair or modification, or another condition not attributable to the replacement part or workmanship provided by Tech Guru LLC.

8.8 Tech Guru LLC reserves the right to determine that a device is beyond economical or reasonable warranty repair when appropriate, subject to applicable law.

8.9 Tech Guru LLC is not responsible for the failure of a replacement part when the failure is caused by another defective, damaged, or failing component within the device.

8.10 Warranty coverage applies only to the repair or replacement part originally provided by Tech Guru LLC and does not constitute a warranty of the entire device.

9. Abandonment

9.1 Equipment left with Tech Guru LLC for more than 30 days after notification that it is ready for pickup, return, or other disposition may be considered abandoned, subject to applicable law.

9.2 To the extent permitted by applicable law, Tech Guru LLC reserves the right to sell, dispose of, recycle, or otherwise handle abandoned Equipment after the applicable abandonment period. Any outstanding repair, diagnostic, storage, or other authorized charges may remain due.

9.3 Equipment deemed non-repairable and abandoned may be recycled or otherwise disposed of after the applicable abandonment period, subject to applicable law.

10. Third-Party Repair Provider

10.1 Tech Guru LLC is an independent third-party repair establishment. Tech Guru LLC is not affiliated with, sponsored by, endorsed by, or otherwise associated with the manufacturers or brands of the devices we service unless specifically stated otherwise.

10.2 Tech Guru LLC does not claim to be an authorized repair provider or certified repair center for any manufacturer or brand unless expressly stated otherwise in writing.

10.3 Brand names, product names, trademarks, and logos referenced in connection with repairs remain the property of their respective owners and are used solely for identification of the devices or products being serviced.

11. Deposits

11.1 Unless otherwise expressly stated, deposits paid to Tech Guru LLC are non-refundable.

11.2 A deposit may be required for any service, repair, special-order part, product, or sale offered by Tech Guru LLC.

11.3 Where Tech Guru LLC specifically designates a deposit as a refundable recycling deposit, the deposit may be refunded upon timely pickup or completion of the applicable conditions. Equipment left beyond the abandonment period described in Section 9 may be deemed abandoned, at which point Tech Guru LLC may retain the recycling deposit to the extent permitted by applicable law.

11.4 A recycling deposit or fee may represent a percentage of the total deposit or the full amount of the deposit, as disclosed at the time of the transaction.

12. AI-Powered Repair Assistance

12.1 Tech Guru LLC may provide an automated AI assistant called Repair Tech to offer general troubleshooting guidance, preliminary repair suggestions, estimated pricing, and booking assistance. Repair Tech is not a human technician, and its responses may be inaccurate or incomplete. Its guidance is not a confirmed device diagnosis.

12.2 Chat-generated pricing, parts availability, appointment suggestions, and warranty explanations are informational and do not independently alter any written quote, booking confirmation, repair approval, or warranty. Additional repair work or charges identified during inspection require customer approval before proceeding.

12.3 Exercise caution when following AI troubleshooting advice, back up important data whenever possible, and seek qualified help for potentially hazardous procedures. Do not share passwords, payment card numbers, or account recovery codes in chat. For more information, review the AI Repair Tech Disclaimer and our Privacy Policy.

12.4 If an AI response conflicts with the applicable written repair agreement, the written agreement governs, subject to applicable law. Nothing in this section limits rights or remedies that cannot legally be excluded.

Customer Acknowledgment

By signing a repair order, submitting Equipment to Tech Guru LLC for service, or otherwise authorizing Tech Guru LLC to perform services, you acknowledge that you have read, understand, and agree to these Repair Terms and Agreement, including the applicable brand-specific screen warranties, warranty exclusions, data-loss provisions, abandonment terms, and disclosures regarding original, refurbished, and aftermarket replacement parts.