Frequently asked questions.

Yes. Tech Guru is a mobile-first repair service, so appointments help us reserve time, confirm parts availability, and coordinate pickup, delivery, or eligible onsite service.

Tech Guru operates as a mobile-first repair service. We do not rely on a traditional walk-in storefront. Service is arranged by appointment, with pickup and delivery available and select repairs eligible for onsite service.

Tech Guru serves Grand Forks, East Grand Forks, and surrounding communities. The current public service area and radius are shown on the About page and may vary by appointment type.

Yes. Pickup and delivery is one of Tech Guru's primary service methods. Availability depends on the repair, location, and booking settings for the selected service.

Select services can be completed onsite when the repair, device, and location qualify. The booking system will show onsite service when it is available for the repair you choose.

Repair time depends on the device, repair type, diagnostics, and parts availability. Many common repairs can be completed quickly once parts are available, while board-level and data-recovery work may take longer.

Yes. You can choose your device, repair service, service method, date and time, and payment option through Tech Guru's online booking system.

Some services may require a deposit or full payment to secure the appointment, while others may not. The booking page will show the payment requirement before you confirm.

Choose the closest matching device category or contact Tech Guru. We work on a wide range of electronics and can often provide a custom repair quote for devices that are not yet listed online.

Book a diagnostic service. We can inspect the device, identify the likely cause, and explain the repair options before additional work is performed.

Yes. Tech Guru repairs many Apple, Samsung, Google, Motorola, and other supported phones, including screens, batteries, charging ports, cameras, speakers, back glass, diagnostics, and board-level faults.

Yes. We service many iPads, Samsung Galaxy Tabs, Microsoft Surface devices, Google tablets, and other supported tablets.

Yes. Tech Guru services Windows PCs, laptops, desktops, MacBooks, and many common computer hardware and software problems.

Yes. We work on supported PlayStation, Xbox, Nintendo, and handheld gaming systems. Common repairs include HDMI ports, charging ports, power issues, overheating, screens, and other hardware faults.

Yes. Tech Guru services supported smartwatch models when parts and repair options are available.

Yes. Charging-port repair is available for many phones, tablets, laptops, handheld systems, and other supported devices. Some devices require board-level soldering rather than a modular port replacement.

Yes. HDMI-port repair is available for many game consoles and other supported electronics, including board-level replacement when required.

Yes. Advanced diagnostics, micro-soldering, connector replacement, trace repair, and other board-level work are core Tech Guru services.

Yes. Data recovery is available for many phones, tablets, computers, and storage devices. Recovery success depends on the type and severity of the damage.

We can evaluate liquid-damaged electronics and may be able to clean, diagnose, recover data, or repair board-level damage. Liquid damage can be unpredictable, so successful repair cannot be guaranteed.

Often, yes. We can evaluate prior repair work and attempt additional repair when practical. Previous damage, missing parts, or prior board work can affect cost and repairability.

Part options depend on the device and repair. When original, genuine, refurbished original, or premium aftermarket choices are available, the booking system or quote will identify the available options.

A premium aftermarket screen is a high-quality third-party replacement display selected to provide strong performance and value when an original manufacturer part is not used.

A refurbished original screen uses an original display panel that has been professionally refurbished, usually by replacing damaged outer glass while retaining the original display assembly.

Warranty coverage depends on the brand, repair, and part type. The applicable warranty is shown in Tech Guru's Repair Terms and may range from 30 days to lifetime coverage against qualifying defects.

No. Warranty coverage is void for cracks, impact damage, liquid damage, corrosion, or other accidental or customer-caused damage after the repair.

Replacement batteries generally include a six-month warranty unless otherwise stated in the repair terms or quote.

On supported iPhones, a third-party front-camera replacement may disable Face ID. When that applies, the booking system or repair quote will disclose it before you proceed.

Some replacement or previously used Apple parts may trigger parts-history or calibration messages. Genuine Apple Service Pack parts are generally the best option when new-part calibration is required.

Yes. Depending on the model and damage, Tech Guru may replace the back glass, rear housing, or complete housing assembly.

Yes. Battery replacement is available for many MacBook models, subject to parts availability.

Yes. Tech Guru performs advanced MacBook diagnostics and board-level repair for many power, charging, liquid-damage, and logic-board faults.

Yes. Virus and malware removal is available for supported computers and mobile devices.

Factory-reset service is available for many supported devices, but device security locks such as Activation Lock, Google FRP, or other owner-verification systems cannot be legitimately bypassed without the required account credentials.

Many repairs do not require data removal, but data loss is always possible when a device is damaged or undergoing repair. Back up important data whenever possible before service.

Yes, whenever possible. A current backup is the safest way to protect your photos, documents, messages, and other important data.

Yes. No-power problems can come from batteries, charging circuits, ports, board damage, liquid exposure, storage failure, or other causes. Diagnostics is the best starting point.

Accessory availability varies, but Tech Guru may offer items such as screen protection, cables, chargers, and other repair-related accessories during booking or service.

Yes. When multiple services are available for the same device, you can select more than one repair. Eligible additional labor may receive a multi-service discount depending on the current booking configuration.

Lead time varies by repair and parts availability. The booking system automatically limits appointment dates based on the configured lead time and inventory rules.

The booking system accounts for parts lead time when possible. If a part must be ordered, available appointment dates may be pushed out to allow time for the part to arrive.

When enabled, secure self-service links allow customers to reschedule or cancel within the shop's configured cutoff window.

Some repairs may qualify for same-day service when the correct part is in stock and the schedule allows it. Availability varies by device and repair.

We can help compare repair cost, device age, condition, replacement value, and data importance so you can make a practical decision.

Yes. Camera-lens and camera-module repair is available for many supported phones. Parts and calibration requirements vary by model.

Yes. Speaker repair is available for many supported devices. Microphone complaints often require diagnostics because the cause can be the microphone, charging assembly, board, software, or debris.

Yes. Overheating can result from blocked airflow, failing fans, thermal material, batteries, software, power circuits, or board-level faults. We can diagnose the cause and recommend the appropriate repair.

Yes. We regularly evaluate impact-damaged devices, including cracked displays, bent frames, damaged ports, board faults, and devices with multiple failed components.

Usually. We can evaluate incomplete or previously disassembled devices, though missing hardware or prior damage can affect repairability and cost.

You can book online, call, or text Tech Guru. Current contact options are available throughout the website.

The full Repair Agreement and Terms are linked in the website footer and are also presented during the booking process before final confirmation.